Call 911 first if you smell gas (leave the building and call your gas utility or 911 from outside), if a carbon monoxide alarm is sounding, or if there's smoke or fire. Once everyone is safe, call us.
When to call for emergency service
- No heat in cold weather — especially with young children, older adults, or pets at home, or a risk of frozen pipes.
- No cooling during a heat wave for anyone vulnerable to heat.
- A commercial cooler, freezer, or ice machine failing with product inside.
- A reefer unit on a loaded truck or trailer that won’t hold temperature — see reefer repair.
- Water leaking from HVAC equipment into finished spaces.
- Burning smells, sparking, or breakers that trip every time the system starts.
What to do while you wait
If the heat is out
- Check the thermostat, the furnace power switch, and the air filter — our no-heat checklist covers the basics in a few minutes.
- Close doors to unused rooms and open sink cabinets on outside walls so warmer air reaches the pipes.
- If you use a space heater, keep it well clear of anything that can burn and plug it directly into a wall outlet.
- Never use a gas oven, grill, or generator indoors for heat.
If the AC is out
- If you see ice on the refrigerant lines or indoor unit, turn the system off (or to "Fan") so it can thaw — running it frozen can damage the compressor.
- Close blinds on sunny windows, run fans, and keep everyone hydrated.
If refrigeration is failing
- Keep doors shut, move critical product to working units, and log temperatures with times.
Safety note: This is general information only, not professional advice. Only do what you can do safely: turn off power before touching equipment, follow the manufacturer's instructions, and leave anything involving gas, electrical wiring, or refrigerant to a licensed professional. Any action you take is at your own risk — see the disclaimer.
"I could give this guy all the stars in the world. Did a phenomenal job. I called him on a Sunday night and he made it a point to come out to me asap which was Monday."
Why call us
We're a small, local, family-owned company — not a national call center. We take on the difficult jobs other companies won't, and we'll tell you honestly whether it's a quick fix or something bigger.
Why Northeast PA calls Affordable AC
- Certified: EPA Section 608 Universal (the federal certification required to work on refrigerant systems), ICC G-29 Master Mechanical, and Gastite CSST gas piping.
- Licensed & insured: Pennsylvania Home Improvement Contractor # PA173955.
- Free phone/text consultation: describe the problem and we'll help you figure out next steps before anyone rolls a truck.
- Price-beat quotes: got an estimate you're not happy with? Send it over and we'll work with you.
- 24/7 emergency service for no-heat, no-cooling, and refrigeration failures.
- 5.0-star Google rating — read our reviews.
Frequently Asked Questions
Do you offer HVAC service at night and on weekends?
Yes. We offer 24/7 emergency service, including nights, weekends, and holidays, for heating, cooling, and refrigeration failures. Call or text 570-983-9747.
What counts as an HVAC emergency?
No heat in cold weather, no cooling in dangerous heat for someone vulnerable, commercial refrigeration failing with product inside, water leaking into finished spaces, or electrical problems like burning smells and repeatedly tripping breakers.
What should I do if I smell gas?
Leave the building immediately without switching anything on or off, then call your gas utility's emergency line or 911 from outside. Don't go back in until it's been declared safe.
Should I turn off my AC if it's frozen?
Yes. Turn it off or set it to "Fan" so the ice can melt — running it frozen can damage the compressor. Then check the air filter and call us.
Disclaimer
The information on this page is provided for general informational purposes only. It is not professional advice for your specific equipment, building, or situation, and reading it does not create a customer or contractor relationship with Affordable AC & Refrigeration Services LLC.
Heating, air conditioning, refrigeration, gas, and electrical equipment can cause serious injury, death, fire, or property damage if handled improperly. Always follow your equipment manufacturer’s instructions and safety warnings, turn off power before touching any equipment, and do not attempt any work involving gas lines, electrical wiring, refrigerant, sealed components, or combustion and venting — that work should be performed only by a qualified, licensed professional. If you smell gas or a carbon monoxide alarm sounds, leave the building immediately and call 911 or your gas utility from outside.
Any action you take based on this information is strictly at your own risk. Information may be incomplete or change over time and is provided “as is,” without warranties of any kind. To the fullest extent permitted by law, Affordable AC & Refrigeration Services LLC and its owners, employees, and contractors are not liable for any injury, loss, or damage to persons or property arising from the use of, or reliance on, this information. Read our full website disclaimer.